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Family Pet Supplies, Bexleyheath, Kent, England

Family Pet Supplies
104 The Broadway, Bexleyheath, Kent, DA6 7DE
Telephone: 0208 304 7203


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Terms & Conditions



Family Pet Supplies Terms & Conditions

These online shopping terms and conditions ("On-line Shopping Terms and Conditions") apply to all orders which you, the customer ("you" or "your"), place using this website "" ("Website"), operated by Family Pet Supplies, 104 The Broadway, Bexleyheath, DA6 7DE("we" "us" or "our"). Please read them carefully before placing your order and print a copy for future reference.

By clicking on the "Accept" button you accept and agree to be bound by these On-line Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these On-line Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

Orders for Delivery Outside the United Kingdom

Unless otherwise specified the materials on this Website are directed solely at customers who access this Website from the United Kingdom (i.e. the island of Great Britain and Northern Ireland, excluding the Channel Islands and Isle of Man). We do not represent that any item referred to in the materials on this Website is appropriate for use or available in locations outside the United Kingdom. If you choose to access this Website from locations outside the United Kingdom you are responsible for compliance with local laws if and to the extent local laws apply.

Deliveries to the USA

For regulatory reasons, we are unable to take online orders for the delivery of food products to mainland USA from the UK web store.

A selection of non-food items can however be ordered for export to the USA from the UK. For other non United Kingdom locations please contact us directly to organise an order.

Customs Duties

If you order items for delivery outside the United Kingdom they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You will be responsible for any such import duties and taxes. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order through our Website you are considered the importer of record and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities.


We only sell items to adults (i.e. those aged 16 or over). If you are under 16, you may use this Website only with the involvement of a parent or guardian.

Colours, specifications and dimensions of products

We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.

Availability of Items and Substitution

We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either offer you an alternative item of equivalent quality and price if this is possible; or cancel the item from your order and give you a full refund in respect of that item.

If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.

Your Profile

You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the "Your Profile" area of the Website.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy and Communications

When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). To fulfill our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.

The contract between us

When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation E-mail"). We accept your order only when we send an e-mail confirming that we have dispatched the items in your order ("Dispatch Confirmation E-mail"). The contract between us is formed at the point we send the Dispatch Confirmation E-mail in respect of those items mentioned in the Dispatch Confirmation E-mail. If your order contained a number of items and the Dispatch Confirmation E-mail mentions on some of them, those items which have yet to be dispatched to you do not form part of that contract.


Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Delivery may be charged extra. Please refer to our Carriage Chart for details.

Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website from time to time.


You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online.

When you place your order, our systems will ask your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.

Please note that we cannot guarantee the security of data when you send us by email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

We stock: Almo, Arden Grange, Armitage, Ancol, Aquarium, Bakers, Beauticat, Beta, Biocat, Biscrock, Bob Martins, Bonio, Burgess, Burns, Catsan, Chudleys, Company of Animals, Denes, Eukanuba, Felix, Ferplast, Flexi, Fluval, Frozen meat, Gerty, Gilpa, Habitrail, Happy Pet, Harry Hamster, Hatchwells, Hills, Iams, Interpet, James Wellbelloved, Johnsons, Kong, Markies, M&C, Nature Diet, Nylabone, Pascoes, Pedigree, Pettex, Proplan, Reggie rat, Rotastack, Royal Canine, Russell Rabbit, Seven Seas, Shaws, Sheba, Sherleys, Skinners, Staywell, Supa, Supreme, Tetra, Thomas, Trill, Vitakraft, Vitalin, Vitapet, Wafcol, Whiskas.


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